Shipping policy
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
How long will the order take to arrive?
Normally it will take 24 hours to prepare the items. After order being shipped out, it usually takes 5-8 business days to deliver to you.
Should I pay for the customs duty and tax?
No, you shouldn't. Scent Dinbor pays for all the customs duty and tax.
Which country do you ship to?
Orders would be only shipped to the United States. No cross-border shipments. For other countries, please order from the store in the corresponding country.Please note: For the United States, we do not ship to P.O. boxes, military and diplomatic addresses (including APO, FPO and DPO) and U.S. territories, including Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands.Any questions or further inquiries, please feel free to contact us.
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Where are your products sent from?
We currently have our own warehouses and the third party collabs warehouse in the United States. Products will be sent as per the principle of proximity. But no cross-border shipments.
Why does it shows my package has been delivered but it hasn't?
If your package says it was delivered to your location, please check around porches, at back doors, behind planters, your mail box, or with other household members, neighbors or the leasing/central receiving office if applicable.
In most of the cases, packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
If you still cannot find your package, please contact our Customer Service.
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Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
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I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product SKU. Once an item has been shipped, you will receive a shipment Notification email.